It is always a challenge when using a new firm to conduct business as there is no track record of trust or user experience. They always say you never get a second chance to make a first impression so I’m delighted to say our first experience of using Brand Impact has not only been impressive but also extremely efficient. If they keep this up they will continue to have our business.Ken Edwards
Having been let down by another company, I got in touch with Brand Impact
The customer service from Germaine and the team is superb, they were not fazed by the short notice I gave them and
communicated with me every step of the way
The merchandise is excellent quality and turned out even better than I’d imagined!
I would have no hesitation in recommending Brand Impact and will definitely use their services again
Since getting in touch with the team at Brand Impact, we have been very impressed with the reliable service provided and competitive prices offered. Germaine was very responsive and drew great attention to our project which helped for a smooth running order and met our tight deadlines.
Thanks very much again to the team at Brand Impact, I would definitely recommend their services to other companies who are looking for quality, affordable branding.
At The Scotsman we have been delighted with the service and products provided by the team at Brand Impact. The quality of the promotional items, turn around time and customer service are all of an excellent standard. Thanks to Ross and the team.
Senior Content Sales Manager
“I can honestly say what an absolute pleasure it was working with Ross and the team at Brand Impact. Apart from their obvious knowledge of the global merchandising market, what impressed me most was the way they kept me constantly informed about the progress of each order, giving me the reassurance I needed that everything would be delivered on time and within the budget I had been given to organise the event. I had no hesitation in recommending Brand Impact to others at Lothian Buses, and very much look forward to the next opportunity to work with them again.”
Executive Assistant to the CEO
“I had quotes in from a few UK suppliers and Brand Impact’s prices were very keen. Of equal importance was having Ross overseeing things and knowing he is right on top of his job as there is always a bit of troubleshooting getting the designs right, turn around on time etc and he brings great personal attention and management to the project.”
During the 18 months in the run up to the Referendum, the team at Brand provided a consistent and reliable service meeting our deadlines and budget expectations. This was regularly put to the test during the final hectic months of the campaign when demand for YES Merchandise resulted in large volumes being needed often at very short notice.
Not only did Brand deliver but they were able to negotiate lower prices based on our increased volumes and meet our tight deadlines.
The Yes Campaign
We worked with Ross and the team on t-shirts for Edinburgh International Film Festival, for both staff and for sale and we have had lots of positive feedback about them. We had lots of questions and last minute changes, all of which were dealt with patiently and professionally by Ross. The quality of the t-shirts was great, as was the price.Kirsty Tough
“We are so grateful to Ross and his team for their hard work in producing and delivering our branded graduation bags. Their customer service and attention to detail is fantastic, and the final product was incredibly well received by graduates and their families at our graduation ceremonies.”Lynsey Cochrane
I started working with Ross to customise and improve upon an already existing range of clothing. Ross came up with ideas and suggestions, but was also very willing to listen to anything I wanted in regards to improving and adding value to the garments. He supplied visual and physical samples at every stage of the design process to ensure every detail was correct, only then did we progress to garment samples. Once we had the physical items we could make any final changes necessary to the product and then placed the order. Within 12 weeks we had the items in stock and we are delighted with the quality, it far exceeded our expectations.
Customers have also commented on the quality, and these products have now become our number one item of clothing in terms of sales.
I cannot praise the service of Ross and the team at Brand Impact highly enough on these items, I have already recommended them to other higher education institutions.
Visitor Centre Manager
The University of Edinburgh
‘We’ve been working with Brand Impact for over a year now, collaborating on new ranges of hoodies and tshirts, as well as stationery and other merchandise for the University of Glasgow’s retail outlets. Their team always work hard to get our new designs exactly as we want them, getting them to us on time and meeting excellent quality and delivery standards.
Brand Impact will always go above and beyond to meet our expectations ensuring that we have the perfect product for our customers. They are always happy to explore ideas, produce artwork, or make prototype products, working with us to find the best solution to meet our needs and our budgets. We’ll be continuing to work with them for the foreseeable future and I’m very happy to recommend them to you.’
Glasgow University Heritage Retail