Enquiries
By email: Either complete a quote form on one of our product pages or send us a question detailing your requirements.
By phone: On of our dedicated sales team are available on 08451 255 365.
When making enquires please note that our sales team need the following details to provide you an accurate price and lead time.
• Product code or a description if it is not a catalogue item.
• Quantity.
• Printing specification.
• Stock colour.
• Due date.
• Delivery address
Quoting
Once we have these details our team can find out if we will be able to meet your requirements. Usually they reply on the same day but large lists or bespoke product enquiries may take longer.
Order and Artwork
Once you are happy that Brand Impact have satisfied your enquiry and wish to place an order we will need the following details:
• Written or email confirmation of order specification
• A delivery and invoice address
• A contact phone, fax and email of the person responsible for the order
• A delivery date if urgent
• Artwork In the correct format
Artwork
The artwork format we require depends on the printing process we are using. For all engraving, embossing and foil blocking, or spot colour printing we need a fully vectored .eps or .pdf file format with Pantone reference numbers. If you are unable to provide this format then we offer a redrawing service with lead times and prices based on design complexity.
For any photo transfers or full colour printing we require a jpeg or similar photo file with a minimum 300dpi. As you would expect, it is recommended that you supply us with the highest resolution image available to you.
If no artwork exists and you would like Brand Impact to create a design for artwork on your behalf, we have the skills of award winning art directors and artworkers close at hand. We are happy to supply costs as part of on overall quote.
Proof approval
Once an order has been confirmed and payment terms agreed, we will contact you with proof sheets of how you products will look. We ask that you study them carefully and discuss any changes you want made with our team. Once our artwork proofs meet with your approval, we require you to sign and date them allowing us to put your promotional products in to production.
We endeavour to turn artwork into proofs within 48hrs but we still need your approval and may have additional questions regarding specification, please ensure that you are readily available for contact during this stage of your order.
Delivery
Our delivery dates are based on lead times from artwork approval. If you have a specific date you need your promotional products by then please let our team know before you place your order so that we can make appropriate arrangements.
Our deliveries can occur at any time during office hours so we ask that someone is always ready to accept goods at your location. In some cases a pre 10 am or morning delivery is available with an additional delivery cost.
Payment
We accept payment by credit card, BACS or cheque by post.
All cheques should be payable to Brand Impact Merchandising Ltd.
BACS payments should be made to Account Number 90405176 Sort Code 82 63 05
Our VAT Registration Number is 978637451
