What are your payment terms? [Click]
We do not offer a credit account, we work on a payment with order basis.
What are your lead times? [Click]
Our lead times vary on all of our products and are quoted as being from your approval of artwork proofs. Lead times may also vary depending on the time of year as seasonal items can become very popular.
Can you colour match? [Click]
We make every effort to Pantone match your artwork but due to variations in material and printing processes used we cannot guarantee a perfect colour match. Where we feel the colours may not be well replicated we will let you know and advise any changes that could be made. Please inspect this Pantone chart [
Click]
When can I expect delivery? [Click]
Our delivery dates are estimated from artwork approval in the case of printed items and from receipt of payment on plain stock. These dates are not from the date of your initial enquiry or order confirmation. If you have a specific date in mind for delivery then please let our team know before you place an order so that they can establish if we are able to hit your date.
What is your minimum order quantity? [Click]
Our minimum order quantities are based on technical aspects of our production process’ and our attempts to keep unit prices down for consumer benefit. In some cases we can arrange an order of less than the stated minimum on our website but this is not always possible.
What does vectored .eps or .pdf mean? [Click]
These are file formats for artwork created in a vector-based program. Vectored art consists of creating paths and points in a program such as illustrator or freehand. The program keeps track of the relationships between these points and paths so that every time the image is scaled for different print areas or curved surfaces, the paths are regenerated. This creates images that are infinitely scalable without a loss of quality. Making them great for illustrations and logos.
Do you offer trade prices? [Click]
The prices on our website are the lowest we can offer, we supply an end user product and as such offer prices that are competitive for that market.